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If you experience technical problems using our products, can't find the answers you're looking for in our frequently asked questions section, or simply wish to drop us a note and say "hello", you may contact our support staff using any of the following methods:
Technical support forum


E-mail support

Mailing address

3DTrains Customer Relations
3764 Harrison Street
Riverside, California 92503-4219

Please include the following in all correspondence

· Your full name
· A valid e-mail address
· Your phone number (USA residents only)
· 3DTrains product(s) purchased
· Approximate date of purchase
· Detailed description of the problem
· Version of Microsoft Train Simulator
· Your PC system specs (Windows version, graphic drivers installed, etc.)

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